Shopee has launched a special delivery service specifically for big and heavy items that Malaysian sellers can use to send products directly to customers in Singapore. This guide covers everything you need to know, from eligibility to packing and delivery processes.
 

What is Shopee’s MY-SG Bulky Delivery Service?

Shopee’s MY-SG Bulky Delivery Service is a shipping solution designed specifically for Malaysian sellers who are part of the MY-SG Direct Programme. It helps these sellers send large or heavy items to customers in Singapore, without having to manage the complicated logistics themselves.

Here's a breakdown of what the service offers:

• Simplified Cross-Border Logistics: Shopee takes care of everything, from picking up the item at your location in Malaysia to delivering it to the buyer in Singapore.

• Real-Time Visibility: Both you and your buyer can track the parcel in real time via Shopee's system. Want even more control? You can manage and track Shopee orders from multiple stores in one dashboard using a third-party tool like BigSeller, perfect for sellers with growing cross-border operations.

• Shorter Lead Times: Delivery is faster than typical large-item shipping, with arrival guaranteed within 11 calendar days.

• Damage Compensation: If your item is lost or damaged due to the 3PL's fault, you can get compensated up to S$500, as long as you followed Shopee’s packaging rules.

• Dedicated Support: The 3PL will coordinate with both you and the buyer via WhatsApp or phone call to arrange pickups and deliveries.
   

However,  this service is not yet available to everyone. Shopee is gradually rolling it out, starting with selected sellers.

Who Qualifies for Shopee’s MY-SG Bulky Delivery Service?

Here’s what you must meet:

1. You must be part of the Shopee’s MY-SG Direct Programme

2. Your product must be bulky enough

Only large or heavy items can use this service. Specifically:

• The product weighs more than 30KG (either actual or volumetric weight)

• But it still must stay within these limits:

  • Max weight: 500KG

  • Max total size (L + W + H): 600 cm

  • No single side can be longer than 400 cm

This ensures the item is big enough to be considered "bulky" but still manageable for delivery.

3. You cannot use bulky delivery for items that spoil easily, such as:

• Fresh produce

• Chilled or frozen goods

• Perishable items

This is because bulky delivery may take several days, and temperature control is not guaranteed.

Only products that meet all these requirements will be marked as eligible for bulky delivery. So even if you have just a few qualifying items, you can still join the service, and it will only apply to those specific items in your shop.


 

How to Apply for Shopee’s MY-SG Bulky Delivery Service?

If you want to start using Shopee’s Bulky Delivery service, you need to follow these steps:

1. Join the MY-SG Direct Programme

Before anything else, make sure you're enrolled in the MY-SG Direct Programme. If you're not already in it, you need to sign up first.

2. Apply for Bulky Delivery

Fill out and submit the Bulky Delivery Application Form. Shopee will ask for the following information in the form:

• Shopee Shop Username
  
  
   

• Shopee Shop ID
  
  
   

• Your Seller Type: SG Local Seller or MY-SG Direct Programme Seller

3. Submission Deadline: Every Monday, 12PM
Shopee processes applications once a week.

• If you submit before Monday 12PM, they’ll process it that week.

• If you submit after Monday 12PM, you’ll have to wait until the following week.

4. Get Notified via Shopee Seller Centre

You don’t need to keep checking manually as Shopee will notify you through the Seller Centre dashboard when you’ve been approved.

5. Approval & Activation

Once Shopee approves your application:

• Your store will be able to use the Bulky Delivery channel

• Eligible bulky items will automatically be enabled for this service

• This will happen within 3 business days of approval

How the Shopee’s MY-SG Bulky Delivery Service Works?

Step-by-Step Workflow:

DAY 0

• A buyer orders your bulky item.

• You’ll see it in your Seller Centre.

• Your “Days-to-Ship” (DTS) countdown starts immediately, you can’t delay.

DAY 1–2

You must arrange shipment based on the time the order came in:

• Before 12PM: ship out same day

• After 12PM: ship out next business day
   

Shopee’s logistics partner (e.g. STO Express) will Whatsapp or call you to confirm the pickup date.

For example:

• Order received 22 April, 4PM → You arrange shipment on 23 April

• 3PL calls on 23 April → Pickup happens within the next 2 business days

Pickup times:

• Monday-Friday: 8:30 AM - 6:00 PM

• Saturday: 8:30 AM - 3:00 PM

• No pickups on Sundays or Public Holidays
   

 

Once picked up, your item is sent to the 3PL’s Malaysia warehouse that same day.

DAY 3–5

• Your parcel is trucked across the border.

• It’s processed through Singapore customs.

DAY 5–6

• The parcel reaches the 3PL’s Singapore warehouse, ready for final delivery.

• The 3PL will WhatsApp or call the buyer to set the delivery date.

• The buyer can pick any date within the next 7 business days.

Delivery times:

• Monday-Saturday: 8:00 AM - 8:00 PM

• No deliveries on Sundays or Public Holidays

DAY 6–11

• The item is delivered to the buyer in Singapore, based on their chosen schedule.

• Everything is completed within 11 calendar days from the time of order.

What Happens If Delivery Fails

• If delivery fails twice, the parcel is returned to you. You’ll still be charged the full shipping fee, even if it didn’t reach the buyer.

• No Change of Mind (COM) Returns: Buyers cannot return bulky items just because they changed their mind.

• No In-Transit Return Requests: Once shipped, you cannot request for it to be returned mid-way.

How to pack items for Shopee’s MY-SG Bulky Delivery Service?

Proper packaging is essential, especially to qualify for compensation in case of damage or loss.You must follow Shopee’s bulky item packaging guidelines carefully to protect your item during delivery.

If your item gets damaged or lost during shipping, you can get compensation up to SG$500, based on your product cost, but only if you packed it properly according to Shopee’s standards.

Recommended Packing Materials

• Carton (double-wall or 5-ply) or skeleton/plywood wooden crate
  
  
   

• Fillers to prevent movement
  
  
   

• Edge and corner protectors
  
  
   

• EPE foam, bubble wrap, stretch film
  
  
   

• Fragile stickers
  
  
   

Avoid

• Single-wall boxes for heavy/fragile items

• Fully enclosed wooden crates (unless necessary)

• Loose or unprotected items

• Incomplete labeling or unmarked tracking numbers

For Disassembled Furniture

• Pack each part separately

• Use the same tracking number (AWB) on all parcels
  
  
   

• Clearly label each parcel with its order sequence, like: 1/4, 2/4, 3/4, 4/4

• Include assembly manual
  
  
   

The delivery fee is based on whichever is heavier:

• The actual weight (in kg), or

• The volumetric weight, calculated using this formula:
  (Length x Width x Height) ÷ 6,000
   

 

Don’t forget to include the packaging (like boxes, bubble wrap, etc.) when measuring your item’s dimensions.
 

Ready to Deliver Bigger & Better?

To manage your Shopee operations more efficiently, especially when handling bulky orders, BigSeller offers comprehensive tools to support your business. From centralised order management across multiple stores to bulk shipping label printing, inventory syncing, and sales analysis, BigSeller helps you save time and reduce human error.

For sellers who frequently deal with high order volumes or cross-border logistics, BigSeller ensures that your backend operations run as smoothly as your front-end sales. Sign Up for Free at BigSeller!

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