As of 21 July 2025, Shopee has officially implemented its revised fulfilment policy that recognises Saturdays as fulfilment days for all local managed sellers in Malaysia. Previously, only Preferred and Mall sellers were subject to this policy. Now, Shopee has extended it to all sellers under account management i.e., those assigned a Relationship Manager, regardless of whether they hold a Preferred or Mall status.
 

What Shopee’s New Policy Means

With this policy now in full effect, Saturday is treated as a working fulfilment day for all managed sellers. This means sellers are expected to process, pack, and hand over orders on Saturdays, just like they would on a weekday.

If sellers don’t ship out orders that are due on a Saturday, they can be penalised. Specifically, these performance metrics may be affected:

• Late Shipment Rate (LSR): Your rate of shipping out orders late will increase.

• Average Preparation Time (APT): Your average time to prepare and ship an order will increase.

• Fast Handover Rate (FHR): If you don’t hand over orders quickly to the courier, your rate will drop.

• Auto-Cancellation Periods: Orders not shipped in time may get automatically cancelled by Shopee.

• Non-Fulfilment Rate (NFR): Orders that are missed or not fulfilled on time will count against your fulfilment performance.

Shopee has also updated the platform’s Seller Centre system to reflect this new rule. So now, your dashboards (like Account Health, Orders, and Shipment pages) will calculate your performance with Saturday included as a fulfilment day. If you skip Saturday, it may immediately show up as a performance drop in those metrics.

How Shopee’s Fulfilment Days Are Calculated

The policy takes into account different regional weekends across Malaysia:

• For sellers in Kedah, Kelantan, and Terengganu (where the weekend is Friday–Saturday): Shopee counts Sunday to Thursday and Saturday as fulfilment days. Friday is excluded, so sellers in these states are not required to fulfil orders on Fridays.
   

• For sellers in all other states (where the weekend is Saturday–Sunday): Shopee counts Monday to Saturday as fulfilment days. Sunday is excluded, so sellers in these states don’t need to ship on Sundays.

• For everyone across Malaysia: Public holidays are not counted as fulfilment days, no matter which state you're in. So if a public holiday falls on a Saturday, you won’t be penalised for not fulfilling orders that day.

How This Affects Shopee Managed Sellers

This change means that even if your team doesn’t usually work on Saturdays, you’re still expected to process and ship out orders scheduled for Saturday handover. If you skip it, Shopee will still count it as a missed fulfilment, and your performance scores like Late Shipment Rate and Fast Handover Rate may be affected.

To stay on track, Shopee advises sellers to closely monitor the "To Ship" page in Seller Centre. Use the “Sort by Ship-By-Date (Oldest First)” filter to identify which orders are due soon, this helps you avoid last-minute issues or SLA penalties.

If your current logistics partner doesn’t operate on Saturdays, you’re not stuck, you can submit a request to switch to one that does, so your parcels can still be handed over without delay.
 

Why the Change?

Shopee introduced this change to help sellers avoid order congestion after the weekend. Without Saturday as a fulfilment day, many sellers were pushing all shipments to Monday, which often led to delays, missed deadlines, and lower performance metrics.

By allowing sellers to process and hand over orders on Saturdays, Shopee aims to spread out the workload, especially for high-volume stores. This makes operations smoother not just for sellers, but also for logistics partners and customers waiting for their parcels.

If your business faces challenges adapting to this schedule, you’re encouraged to contact your Relationship Manager for help in adjusting your operations or exploring available options.

Stay SLA-Compliant, Even on Saturdays

If you’re a Shopee managed seller in Malaysia, Saturday is now officially part of your working week. Make sure your team, logistics partners, and fulfilment processes are aligned to avoid penalties and maintain performance.

As a free, highly automated ERP built for Southeast Asian sellers, BigSeller makes it easier to meet strict fulfilment SLAs, even on weekends. From order syncing and batch processing to barcode picking and real-time stock updates, BigSeller equips sellers with the tools needed to stay fast, error-free, and compliant.
 

Try BigSeller for free today and simplify your weekend fulfilment.

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