Let’s break down what this feature does, why it matters, and how to use it effectively.
 

What Is TikTok Shop 'Pickup Start'?

‘Pickup Start’ is a new feature inside your TikTok Shop Seller Center that shows you the phone number of the delivery driver who will be picking up your order, after you mark it as Ready to Ship (RTS) and once your logistics partner assigns a driver.

Instead of waiting blindly for a pickup or wondering who the driver is, you can now:

• See who’s coming to collect your parcel

• Call or message the driver directly if there’s a delay, address change, or special instructions
   

Why This Matters for TikTok Shop Sellers

Why should sellers care about ‘Pickup Start’? Because it helps solve common delivery problems that waste your time and affect your shop's performance.

Before this feature, you had to wait for the driver without knowing who they were, or you had no way to reach them if something went wrong. Now, with ‘Pickup Start’, you can:

• Avoid miscommunication by calling the driver directly if they’re late or lost

• Make last-minute changes easier, like updating pickup time or giving extra directions

• Improve your shipping performance, since fewer failed pickups = better fulfillment rate

So even though it’s a small change, it can really help you avoid delays, especially during peak sale events or campaigns.

How to Use the Feature

To use ‘Pickup Start’, just follow these steps:

1. Mark your order as Ready to Ship (RTS) in your TikTok Shop Seller Center.

2. Once your logistics partner assigns a driver, go to the tracking section of that specific order.

3. There, you’ll see the driver’s phone number appear.

You can then call or message the driver to confirm pickup time, give directions, or clarify anything about the parcel handover.

Just remember: Only use the number for pickup-related matters. Don’t use it for payments, promo offers, or anything unrelated to the order.

What’s Next?

Right now, ‘Pickup Start’ only works with J&T Express and Flash Express, so only sellers using those couriers will see the driver’s contact info.

But TikTok Shop is planning to expand this feature to more courier partners soon. So if your preferred logistics provider doesn’t support it yet, don’t worry, it’s likely coming in the near future. Just keep an eye on updates in the Seller Center.

From Pickup Coordination to Full Order Control

TikTok Shop’s Pickup Start feature is a great step toward solving a major frustration for online sellers: not knowing when your driver will show up, or how to reach them. Now, with real-time driver contact info available once an order is Ready to Ship, sellers can reduce failed pickups and stay in control of last-mile handovers.

But for many sellers, this is just one piece of a much larger puzzle.

If you’re selling on multiple platforms, switching between seller centers, chasing down shipping labels, managing returns, and tracking logistics becomes a daily headache.

With BigSeller, you can:

• Process orders across platforms, no more tab-hopping

• Handle both online and offline sales in one unified system

• Customise every printout from labels, invoices, pick lists, and more

• Automate packing, marking, and printing for high-volume campaigns

• Monitor logistics and returns in real time to avoid delays and disputes

• Track shipping fee differences to protect your margins

From order sync to auto-packing, to scanning, printing, and final delivery, BigSeller is built to eliminate errors, speed up operations, and help you scale across all your channels.
 

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